How can we help?
Support for FamilyHalo on Android.
Contact support
For help with your account, family circle, location sharing or FamilyHalo Plus, email haohan_my@163.com.
Include your app version, Android version and a short description of the issue. Do not send passwords, verification codes, invitation codes, purchase tokens or precise location details.
Email supportManage a Google Play subscription
Open Google Play, select your profile, then Payments & subscriptions → Subscriptions → FamilyHalo. You can also use Google Play subscription management. Deleting the app or your FamilyHalo account does not cancel an active subscription.
Location sharing and alerts
Location sharing needs permission and a network connection. Continuous sharing uses a visible notification and can be stopped from the notification or the app. Device settings, battery restrictions and connectivity may delay updates and notifications.
Delete your account or request help with a child's data
You can delete your account in the app under Privacy → Delete Account. If you cannot use the app, follow the account deletion request instructions. A parent or guardian can contact support about their child's data.
Urgent help
FamilyHalo sends SOS requests to your family circle. It is not an emergency response service and cannot guarantee delivery or a response. If someone is in immediate danger, contact the appropriate local emergency service.