Delete your FamilyHalo account
You can request account deletion from the app or by contacting support.
From the Android app
- Sign in to FamilyHalo.
- Open Privacy and select Delete Account.
- Read the confirmation and confirm deletion.
Request deletion without the app
Email haohan_my@163.com with the subject FamilyHalo account deletion. Include your FamilyHalo username or account ID, and state that you want your account and associated service data deleted.
If you are a parent or legal guardian requesting deletion of a child's data, say so in the request. Support must verify account ownership or your authority before processing a deletion. Do not send passwords, payment card details, verification codes or precise location history.
Request account deletionSending an email starts a support request; it does not instantly delete the account. Support will contact you if further verification is needed.
What account deletion covers
Deletion removes the account's authentication records, family-circle membership, stored location history, associated safety events, privacy settings, push-device registrations and subscription entitlement links from the active service database. If you own a family circle, deleting your account also deletes that circle and its shared places and history for its members. Resources in circles you do not own may remain for their other members. Records retained because of applicable legal obligations or independently by a payment provider are handled under the applicable requirements and provider policies.
Cancel paid subscriptions separately
Deleting a FamilyHalo account or uninstalling the app does not cancel payments. If you subscribed through Google Play, manage or cancel the subscription in Google Play. If you subscribed on iOS, manage the subscription in your Apple Account settings.